Refund & Digital Purchases Policy
Draft revision: November 5, 2026 · English version · Applies to proposed v22 beta
1. What you buy
Coin packs, cosmetic items, and Founder Edition are digital goods for use in Country Forge. Forge Club is a recurring digital-service membership. Purchases are processed by Stripe or PayPal, not by storing payment card numbers on the game server.
2. How to request help or a refund
Email [SUPPORT EMAIL] with the purchase date, payment provider and receipt or transaction ID. Do not email card numbers or passwords. We investigate accidental duplicate charges, unfulfilled purchases, billing mistakes and service problems. Requests are reviewed individually; no rule here overrides refunds or cancellation rights required by your jurisdiction.
3. Digital content and withdrawal rights
Some countries provide statutory cancellation or withdrawal rights for digital content and subscriptions. Those rights, including any conditions for beginning digital supply immediately, must be respected. Any required express acknowledgement/waiver should be presented at the actual purchase flow; these draft terms alone do not waive rights.
4. If an item is refunded
Where permitted by law, a refunded item or its corresponding coins may be removed from the account. If already spent, the balance may be corrected; we will not automatically impose unrelated financial charges without authority. Chargebacks and disputes are handled through the payment processor and may need a manual review.
5. Subscriptions
Cancel Forge Club through the payment provider’s subscription management tools. Cancellation prevents future renewals once processed; access generally continues through the prepaid period unless a refund or local law changes that result. Referral-granted months never trigger paid renewal on their own. See Subscription Terms.
6. Contact
Customer service and refund contact: [SUPPORT EMAIL]. Operator: [LEGAL OPERATOR NAME].